Tour-optimized digital maintenance logistocat successfully introduced and expanded at Brochwitz GmbH in Plessa

Introduction:
Brochwitz GmbH, based in Plessa, has been operating for over 20 years as a supraregional specialist in plant, organic, and municipal small wastewater treatment systems. The certified company is one of the leading maintenance service providers in Brandenburg, Saxony, Mecklenburg-Western Pomerania, and beyond—with a clear focus on quality, sustainability, and customer proximity.

Initial situation and challenges:
In the course of digitalization, Brochwitz GmbH sought to comprehensively optimize and automate its maintenance processes. The key challenges involved were:

• Flexible digital route planning:
  The previously manual route planning process was to be replaced by a digital system that provides automatic suggestions with definable grace periods (e.g., ±30 days) for maintenance appointments.
• Automated customer communication:
  Instead of appointment reminders being sent by postcard as before, notifications will in future be generated and sent automatically and digitally based on the planned tours.
• Multi-day tours including overnight accommodation logistics:
  Since maintenance tours often take place over several days, it was necessary to integrate overnight accommodation options directly into route planning and optimization.
• Clear role management (possessor ≠ owner):
  Many assets are used by the possessor but belong to a different owner. These differentiated roles should be accurately mapped and managed in the software.
• Structured transfer of digital maintenance reports:
  The automated transfer of maintenance reports and sample information to the internal Brochwitz system should be transparent, clearly structured, and addressee-specific (customer, owner, authorities).

Solution implementation through route-optimized digital maintenance with logistocat:
In close cooperation with Brochwitz GmbH, MWA Solutions has adapted and expanded the maintenance module of logistocat to meet Brochwitz's requirements with the following functionalities:

1. Automatic multi-day tour planning with grace period regulation
   Flexible scheduling based on rule-based time slots—adapted to geographic clusters and taking into account resources and overnight accommodation options.
2. Automated appointment notifications
   Generate and send digital appointment information directly from the software—customized, compliant with data protection regulations, and efficient.
3. Intelligent sample management
   Planning and documentation of sample collection at individual intervals—including tracking and archiving.
4. Differentiated role model for asset responsibility
   Separation and assignment of owners and proprietors for the precise mapping of legal and organizational responsibilities.
5. Seamless integration into Brochwitz's in-house system
   Automated transfer of all maintenance and sample reports—clearly structured for customers, owners, and authorities, with audit-proof archiving.
6. Report dashboards and monitoring functions
   Real-time insights into tour status, sample progress, and open tasks—for planning reliability and transparency vis-à-vis external partners.

Results:
Thanks to the customized expansion of logistocat, Brochwitz now benefits from:

• significant time savings in planning and customer communication
• Higher utilization and efficiency in resource planning
• Improved verification reliability and documentation
• automated, audit-proof data transfer
• Modern, digitally supported customer loyalty

Conclusion:
The project with Brochwitz GmbH impressively demonstrates how flexibly and effectively logistocat can be tailored to industry-specific requirements. The key to success was not only the technical implementation, but above all the close, trusting cooperation with the dedicated employees and management of Brochwitz GmbH. Through this partnership-based exchange, we were able to jointly create a digital, future-oriented maintenance logistics system for the small wastewater treatment plant industry that combines efficiency, transparency, and user-friendliness.

Are you facing similar challenges?
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